Segway Europe is looking for a Customer Service Manager

Segway Europe is looking for a Customer Service Manager

Starting as soon as possible


Title:           Customer Service Manager
Reports to: Director Finance & Operations
Education:  Bachelor degree in a technical area
Location:    Amsterdam, The Netherlands

 

Company Description:

Segway Europe recently (June 2016) started her EMEA office in Amsterdam which sells and market luxury electronic transportation goods under the brands Segway and Ninebot by Segway for the B2B as well as the consumer market. Ninebot is a privately held company headquartered in Beijing, China. Recently Ninebot strategically merged with Segway, located in Bedford, U.S. The combined company focuses on the research and development, design, manufacturing, distribution and sales of short-distance transportation products. The ultimate goal is to promote the evolution of our products to become the world’s leading provider of mobile robotics solutions. 

 

General Description:

You are responsible to deliver an excellent service experience to our customers, manage day-to-day business and develop appropriate standards and processes to continuously elevate the overall service experience. This position interacts with all corresponding departments and our other offices and factories located in China, USA and Germany to provide and process information in response to (technical) inquiries, concerns, complaints and other product related questions.

 

Duties & Responsibilities:

  • Customer focused: support customers (B2B) either by telephone, electronically or face to face on inquiries, concerns or complaints
  • Manage the third-party repair service companies
  • Brings customer service experience on our online brand store to the next level
  • Obtain and evaluate all relevant information to handle inquiries
  • Operational excellence: you must understand and own every aspect of the service center’s performance
  • Advise and follow up on customers on technical queries
  • Responsible for spare parts supply chain
  • Direct requests and unresolved issues to the designated resource
  • Record details of inquiries, comments and complaints and report on this
  • Communicate and coordinate with internal departments

 

Qualifications:

  • Bachelor degree in a technical area
  • Minimum of 3 years’ experience in a customer service (related) role
  • Excellent knowledge of customer service principles and practices
  • Technical acumen is required – you must develop a knowledge of all Segway products
  • Knowledge of administrative procedures
  • Able to work independently and exercise good judgement
  • Fluent in English, both verbal and written
  • Advanced use of Microsoft Office
 

Personal Skills:

  • Pro active attitude and taking initiative
  • Team player with excellent communication and listening skills
  • Customer driven mindset
  • Problem analysis and problem-solving
  • High attention to detail and accuracy
  • Data collection and ordering
  • Stress tolerance
 

Do you want to join? 

Please send in your CV & Motivation letter before the 15th of April.

Click here to apply